Website Maintenance

25 articles

How do you keep my site safe?

We provide daily security scans and if malware is detected, it will be removed and we'll let you know about it.The WordPress core and plugin updates also protect your website by keeping your software on the latest version. Your website is constant...

What does the Maintenance Plan include?

WordPress core and plugin updates Security monitoring and malware cleanup.90 days of reliable, off-site backups.

What happens if a plugin update breaks my site?

If an update fails and/or Visual Validator detects a visual discrepancy as a result of a plugin update, we’ll research why, and contact you to help fix it.Visual Validator does not detect if a functionality is impacted by a plugin update. If you n...

Do you provide emergency support?

While our 24/7 team is available at all times for content edits and admin panel changes, we are not an emergency support service. Requests are handled on a first-come, first-serve basis.

How are we able to offer unlimited content edits?

When we say unlimited content edits, we mean it! You and your staff can send in as many requests as you'd like. Remember that a content edit is anything that takes 30 minutes or less to resolve and can generally be handled within the admin panel o...

What does communication look like between the support team and my clients?

Send all content edit requests to request@ and our happiness engineers will receive them directly. Every content edit request is handled with efficiency, attention to detail, and respect. Our happiness engineers are always results-oriented and nev...

What if a content edit request takes more than 30 minutes?

Whenever we receive a request, the happiness engineers evaluate it to make sure it fits within our scope of service.If we think a task will take more than 30 minutes, we'll provide a quote to our account manager and contact you for approval. Occas...

What types of requests are NOT covered in the Unlimited Content Edits Plan?

Here are some requests that the Unlimited Content Edits Plan does not include:Graphic design changes (Things like creating graphics or editing images beyond simple resizing/cropping)SEO and Analytics strategy, review, or consultingWriting or provi...

What types of requests are covered in the Unlimited Content Edits Plan?

Our Unlimited Content Edits Plan covers anything that takes 30 minutes or less to resolve and that can generally be handled within the admin panel of your WordPress site.For example: Adding or editing content like blog posts, WooCommerce products,...

What's the best way to submit a content edit request?

It's easy to submit a content edit request! You can simply send the request via email to the white label inbox you set up. You can also send requests directly to request@northwestmediacollective.comIt will be received by our team of happiness engi...

Test how your site preview looks on Facebook

This debugger tool will show how your site preview looks on social media https://developers.facebook.com/tools/debug (https://developers.facebook.com/tools/debug)

WordPress Error Establishing a Database Connection

This error occurs when WordPress is having trouble connecting to your site’s MySQL database server. Your database is where all your files live. If WordPress can’t connect to it, your site is most likely going to be down.‍The Solution:‍Check if wp-...

How to install Cerber security

 How to install WP Cerber SecurityWP Cerber Security is an open-source WordPress security plugin and available for download from the wordpress.org plugin repository for free. The plugin works out of the box and will start protecting your WordPress...

What is WCAG ADA

WCAG stands for the Web Content Accessibility Guidelines. They are the most important guidelines for web accessibility policy and set the standard for web accessibility legislation in most countries around the world. To really understand why the W...

How to Fix the “Cart is Empty” Issue

For some reason, sometimes you add products to cart but the cart page stays empty (even if you can clearly see the cart widget has products in it for example).But don’t worry – it may just be a simple cache issue (and if you don’t know what cache ...

Does my website really need a Privacy Policy?

Yes. Since you are collecting personal information (e.g. name and email on your contact form), you are required to have a Privacy Policy. Currently, the following laws require Privacy Policies for most websites: General Data Protection Regulation ...

Can I write these privacy policies myself?

While technically you could write these policies yourself, we do not recommend that you do so. There are a lot of laws, cases and legal opinions on how to write these policies correctly. If you have not spent years studying law and cases, it is ve...

Can I ask my attorney to write these policies for me?

If you have a data privacy attorney on staff, you should definitely ask him or her to write this up for you. Just as a heads up, if you want to ask your outside attorney to draft these for you, that’s a great idea but it may be a bit pricey. Also,...

Is my business too small for anyone to care about a privacy policy?

Some of the laws that are being proposed or passed do not limit enforcement and liability to large companies only so your small business could be liable as well. Also, consumers do not distinguish between small and large businesses when it comes t...

Why is the Termageddon service a recurring fee?

There are a growing number of privacy bills in the US, with over two dozen that may require website Privacy Policies to be updated with new disclosure requirements.  Penalties for non compliance can be substantial, with fines starting at $2,500 pe...

Can I just copy and paste someone else’s Privacy Policy?

You could try and copy and paste someone else’s Privacy Policy, rewrite it to fit your website and then paste it onto your website. However, by doing so, you’d be committing copyright infringement, which could get you sued. Also, you don’t know wh...

Can I use a template for my privacy policy?

Using a template that you found online is definitely tempting, especially since there are so many free ones out there. However, when you use a template, you can’t be sure who wrote it so you don’t know whether it’s correct or even compliant with t...

How do I know if I’m collecting personal information on my website?

You are collecting personal information on your website if you have a contact form that asks for the user’s name, email, or phone number. Also, you’re collecting personal information if you ask for the user’s email to sign them up for an email new...

My site is pretty secure, does that mean that I don’t need to have a Privacy Policy?

While having a secure site is awesome, it’s not related to the need to have a Privacy Policy. You need to have a Privacy Policy if you collect personal information on your website, regardless of how secure that personal information is once it’s gi...

There’s currently no privacy laws in my state, does that mean that I don’t need a Privacy Policy?

The laws that are in place and that are proposed protect the residents of that state, not the businesses. As you know, people from California aren’t just going to websites of businesses located in California, they go to websites all over the Unite...