Website Maintenance

13 articles

How do you keep my site safe?

We provide daily security scans and if malware is detected, it will be removed and we'll let you know about it.The WordPress core and plugin updates also protect your website by keeping your software on the latest version. Your website is constant...

What does the Maintenance Plan include?

WordPress core and plugin updates Security monitoring and malware cleanup.90 days of reliable, off-site backups.

What happens if a plugin update breaks my site?

If an update fails and/or Visual Validator detects a visual discrepancy as a result of a plugin update, we’ll research why, and contact you to help fix it.Visual Validator does not detect if a functionality is impacted by a plugin update. If you n...

Do you provide emergency support?

While our 24/7 team is available at all times for content edits and admin panel changes, we are not an emergency support service. Requests are handled on a first-come, first-serve basis.

How are we able to offer unlimited content edits?

When we say unlimited content edits, we mean it! You and your staff can send in as many requests as you'd like. Remember that a content edit is anything that takes 30 minutes or less to resolve and can generally be handled within the admin panel o...

What does communication look like between the support team and my clients?

Send all content edit requests to request@ and our happiness engineers will receive them directly. Every content edit request is handled with efficiency, attention to detail, and respect. Our happiness engineers are always results-oriented and nev...

What if a content edit request takes more than 30 minutes?

Whenever we receive a request, the happiness engineers evaluate it to make sure it fits within our scope of service.If we think a task will take more than 30 minutes, we'll provide a quote to our account manager and contact you for approval. Occas...

What types of requests are NOT covered in the Unlimited Content Edits Plan?

Here are some requests that the Unlimited Content Edits Plan does not include:Graphic design changes (Things like creating graphics or editing images beyond simple resizing/cropping)SEO and Analytics strategy, review, or consultingWriting or provi...

What types of requests are covered in the Unlimited Content Edits Plan?

Our Unlimited Content Edits Plan covers anything that takes 30 minutes or less to resolve and that can generally be handled within the admin panel of your WordPress site.For example: Adding or editing content like blog posts, WooCommerce products,...

What's the best way to submit a content edit request?

It's easy to submit a content edit request! You can simply send the request via email to the white label inbox you set up. You can also send requests directly to request@northwestmediacollective.comIt will be received by our team of happiness engi...

Test how your site preview looks on Facebook

This debugger tool will show how your site preview looks on social media https://developers.facebook.com/tools/debug (https://developers.facebook.com/tools/debug)

WordPress Error Establishing a Database Connection

This error occurs when WordPress is having trouble connecting to your site’s MySQL database server. Your database is where all your files live. If WordPress can’t connect to it, your site is most likely going to be down.‍The Solution:‍Check if wp-...

How to install Cerber security

 How to install WP Cerber SecurityWP Cerber Security is an open-source WordPress security plugin and available for download from the wordpress.org plugin repository for free. The plugin works out of the box and will start protecting your WordPress...